Internet Privacy Policy

At Medfinancial, we are committed to excellence in customer service, and your privacy is important to us. This policy is effective June 18, 2013.

What this Privacy Policy Covers

This Privacy Statement applies to Medfinancial and governs data collection and usage at all Medfinancial sites and services such as

Some areas of our websites may provide links to non-Medfinancial sites. If you link to a site that is not a Medfinancial website, the privacy policy of that site and its terms of use apply to you. We encourage you to learn about the privacy policy of any third party before giving personal information to them.

Use of Personal Identifying Information

Medfinancial does not collect any nonpublic personal information from visitors to our sites unless you expressly provide it to us through one of our online services. Medfinancial does not sell, rent or lease its customer lists to third parties. Certain processes, such as our secure email contact form for the WE CARE Patient Payment Program, may request your Medfinancial account number or date of birth so that we may answer specific questions to assist you with your account(s).

We currently use Google Analytics to track visitors by collecting anonymous statistics with first-party cookies, small text files with a single string of anonymous text or numbers. We do not collect any personally identifiable information about website visitors using this tool. The type of information we collect includes pages visited, product, IP address, the type of browser you are using, the websites you visit immediately before and immediately after you visit our websites, and other anonymous data involving your use of our websites. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. We do not link an IP address with the identity of a computer user.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us via our email contact form. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Minimum Age Requirement

By law, Medfinancial cannot collect any information from persons who are not yet 13 years of age. If you are under 13 years of age, you can utilize the information provided in many areas of our site, but you are not authorized to apply.

Updating Personal Information

You may update or modify basic personal information associated with your WE CARE Patient Payment Program account by contacting us via our email contact form.

Use of Cookies

If you choose to register with the Medfinancial Sites in order to utilize a service that requires you to log in, your user ID will be stored in a temporary "cookie" on your web browser. A cookie is a text file that is placed on your hard disk by a web page server to help us identify you. Cookies cannot be used to run programs or deliver viruses to your computer. The cookie that manages your login will be removed as soon as you close your browser. Other cookies that are used are for customization of content and contain no personally identifying information. Our cookies are not used to collect any nonpublic personal information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Website Use Information

Web servers at Medfinancial automatically recognize your domain name, but not your email address. No nonpublic personal information is collected unless you choose to provide it to us through one of our online services. Our web server does collect information such as domain name, number of hits, pages visited and length of user session in order to compile website statistics that enable us to analyze how our websites are used. This information is then used to improve the usefulness of the sites.

Confidentiality and Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our application, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, visit

In addition to the use of SSL technology, we follow industry-accepted best practices for protecting personal information, both during transmission and at rest on our systems. While no method of communication over the Internet or electronic storage is ever 100% secure, we have gone to great lengths to protect your personal information through the use of layered firewalls, intrusion detection/protection systems, file level encryption of data while at rest and encryption of data while in transit over our network. All systems provide extensive logging and automated reporting of issues enabling timely response, interdiction and corrective actions if necessary.

If you have any questions about security on our website, you can email us via our email contact form.

Changes to this Privacy Policy

Medfinancial may occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of how Medfinancial is protecting your information. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our website for 30 days.

Contact Information

If you have any questions about this policy please contact:

Customer Privacy
PO Box 32489
Knoxville, TN 37930

Email Contact Form

California Privacy

If you are resident of California, "Your Privacy Rights" allow you to receive an Information-Sharing Disclosure. This disclosure provides a list of categories of personal information shared, during the immediately preceding calendar year, with other businesses for their direct marketing purposes, and the names and addresses of other businesses with whom such information was shared. You may request this disclosure by contacting us at the information provided above.

We will respond to requests made to the designated contact point and provide the Information-Sharing Disclosure within 30 days of receipt of request.

If your request is made to an address, other than the one provided in this policy, the Information-Sharing Disclosure will be responded to in a "reasonable time period," no later than 150 days from receipt of the request.

For more information, visit the California Privacy homepage.

PO Box 32489 • Knoxville, Tennessee 37930 • 855.PAY.MEDX
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