Feedback | Medfinancial

Have you spoken to a call center representative in the last 90 days?

YesNo

How would you rate the following on a scale of 1 to 5?

The representative’s knowledge (1 = poor; 5 = excellent): 12345
The representative's professionalism (1 = poor; 5 = excellent): 12345
Courtesy of the representative (1 = poor; 5 = excellent): 12345
Operating hours of the service center (1 = very inconvenient; 5 = very convenient): 12345
Additional comments?

Have you attempted to contact Medfinancial using other methods (such as email, fax or mail) in the last 90 days?

YesNo

How would you rate your experience on a scale of 1 to 5?

Ease of reaching customer service using other methods (1 = very difficult; 5 = very easy): 12345
Response time (1 = poor; 5 = very easy): 12345
Clear response about any further actions needed, if necessary (1 = poor; 5 = excellent): 12345
Additional comments?

Have you utilized the automated telephone menu, or interactive voice response (IVR), in the last 90 days?

YesNo

How would you rate your experience on a scale of 1 to 5?

Clarity and ease of the menus (1 = poor; 5 = excellent): 12345
Ability to accomplish waht you wanted by using the IVR (1 = poor; 5 = excellent): 12345
What are some additional IVR tools or information you might find useful?: 12345

Do you receive emails from Medfinancial?

YesNo

How would you rate your experience with the emails?

Do you visit Medfinancial.com?

YesNo

How would you rate your experience with the website?

Ease of logging into the patient portal: too difficultadequatevery easy
Ease of navigating the site: too difficultadquatevery easy
Usefulness of the tools: not usefuladquatevery useful
What are some additional website tools or information you might find useful?

How would you rate the following modes of communication from Medfinancial?

How would you rate your overall satisfaction with Medfinancial on a scale of 1 to 5?

Additional comments?

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